Tried to ask about a car, someone named Kevin was rude and got smart with me, good luck on company growth with an attitude like that.
My same mustang was here for alginment service last week, two new long obvious creases(not scratch) were noticed on my passenger door when i picked up my car. The technican said he did not notice any thing happen without much confidence(the advisor was not there for lunch). I insist to inspect by their bodyshop, the bodyshop manager came out to look at my car for less than one second and tell me he would ask the service department to call me without taking any picture . I headed back for work, but never receive a call. I kept call and stop by, but they keep ignoring me and says that they will call me. Finnally i reach out to the service manager after 10 days. He knew the case but never look at my car and picture and just just said it is not their fault/responsibilty. He said it might some one in the parking lot hit me car. I asked for video. he said no camera for whole dealership anywhere as they could not afford vedio system in a small town(amazing!). He just suggested me to request my insurance company to pay what they did on my car! Worst experience for ever, worst service forever.
Experience 1:
I Had Very Good Luck With Nicole Over The Phone, She Was Very Kind, So I Decided To Go Meet With Her And Let Her Know What I Wanted, ( I didn't have to get my car from them i could have gone anywhere, but i was at the right location i could tell from her friendliness ) Her Mgr (Kevin) Found The Car I Wanted And Had It There The NEXT Business Day! A Huge Thank You For Your AmaZing Customer Service, Its Much Appreciated! I Strongly Recommend Shopping At McCubbin Ford For Their Outstanding Customer Service!!
I did oil change for my 14 Mustang here one year ago when I newly moved to madison, they did not show any thing about inspection report excepting charging me around $50. A sticker was put on for next service 3000 miles. The handbook, and any mechanics i did before said i need service every 5000 miles . They just want to get more money from your pocket.
We had a wonderful buying experience. They were able to get us the Jeep we wanted for the price we wanted. Super nice and friendly staff. Would purchase from them again. Hey are also super fast at getting your vehicle back to you when you take it in for servicing.
Experience 2:
I am planing to buy a new ford, they lost my trust and lost my all business officially.
Prices are a little high but salesman and staff are very friendly
Mccubbin Ford is a US Car Dealer based in Madison, Indiana. Mccubbin Ford is located at 301 E Clifty Dr, Madison, IN 47250, USA.
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