I was very pleased with the service. The e-mail when ready was much appreciated. I have some other things I intend to have cleaned, as I know now what good service you provide.
Horrible experience! I handed in a brand new coat to have appliques destroyed and/or removed from the sleeves. I received a message saying they do not believe they were responsible for any damage, claiming it must be the manufacturer's fault. I will never use their services and recommend you avoid this store unless you are fine with having your items ruined.
Edit: I also find it pathetic that they felt the need to use fake accounts here in their reviews to boost their rating, when all the real accounts and certified local guides give them horrible reviews.
I am thoroughly impressed by your services. Very attentive and friendly staff. Top-notch cleaning; all clothing returned in the best condition. Always notified if a shirt is ripped or missing buttons when it arrives. I will continue to use Nu-Yale.
***most of the good reviews here are fake 5 star reviews posted by fake accounts at nearly the same time! Trick no good! Anyone that uses shills to boost their Google ratings obviously cannot be trusted.***
After a lot of bad noise, I don't even get my $15 back that they swindled me out of and they won't stop sending me spam email even though I've tried to remove myself from the list. On top of that, my dead father's coat is one of the few things I have to remember him by, and it's ruined- without a care from nu yale. I will NEVER give them my business or tell anyone to do business here. In all honesty, I wouldn't be sad if this place was wiped by a meteor. Too bad there's no zero star option or meteor button...
Took my Armani suit and my late father's down winter coat I still wear occasionally to the Madison location. Everything seemed fine when I got them back, but a month or so later when I actually opened my father's coat, there was a large area of burn/melt on the inside collar where the hanger met the material. When I called and told them that they ruined something that was my father's that I could never replace, they were quick to get an attitude and blame the material instead of the place they send it to. This coat was hundreds of dollars new and is dryclean only, so I don't know why the dozen or so other times I sent it to other cleaners it came back fine but nu yale burnt it.
From the drop off to pick up, we were very impressed with the customer service. The clerk who accepted my drop off was very helpful, explaining what might happen during the cleaning process and also that it might take a few days more than the date printed on my receipt. I received my notification email so quickly I was afraid it was an error. When we arrived to pick up, the clerk opened our car door and actually looked for the hook to hang the item in the car. The cost of the cleaning was very reasonable. We were very happy with the whole process and will definitely be using Nu Yale for future needs.
Nu Yale Cleaners is a US Laundry based in Madison, Indiana. Nu Yale Cleaners is located at 1605 Clifty Dr, Madison, IN 47250, USA.
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